Shipping policy
We sincerely appreciate your patronage with YOUNG JUNG. As a professional apparel retailer, we adhere to rigorous order handling and logistics management standards. Our core objective is to ensure all clothing products are carefully inspected, securely packaged and delivered to global customers safely within a reasonable and predictable shipping cycle.
1. Order Processing Time
All successfully confirmed and fully settled apparel orders will undergo internal auditing, quality inspection and professional packaging within 1 to 7 business days, excluding weekends and statutory public holidays. During peak shopping seasons or periods of substantial order growth, standard processing schedules may be moderately extended. Our customer service team will issue official delay notifications and updated progress reminders promptly if any major shipping schedule changes occur.
2. Shipping Rates and Delivery Estimates
Shipping expenses are calculated individually for each order based on package weight, dimensional specifications and final delivery territory. All authentic shipping costs will be fully displayed and confirmed on the checkout page before customers finalize their orders. The conventional delivery cycle for standard international apparel shipments is approximately 15 business days after warehouse dispatch. All quoted delivery durations are estimated values only, which may vary due to logistics carrier operational interruptions, customs clearance progress, extreme weather factors, logistical arrangement limitations and regional holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your order completes warehouse processing and official dispatch, you will receive an automated email notification containing formal shipment confirmation and a unique tracking code. This exclusive code allows you to monitor your parcel’s real-time transportation status independently. Please note that tracking system data cannot be updated instantly after shipment, and complete tracking functions will be accessible within 24 to 48 hours after the logistics carrier takes over the parcel.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and ensuring the accuracy, completeness and validity of the shipping address during order submission. YOUNG JUNG shall not assume any legal or economic liability for misdelivery, delivery failure or package returns caused by erroneous or incomplete address information provided by customers. Any parcels returned to our warehouse due to address mismatches will incur additional reshipping fees, which must be borne entirely by the buyer.
5. Lost or Damaged Packages
If your apparel parcel is confirmed missing or lost during cross-border transportation, please submit a service request to our support team within two days of the scheduled delivery date to initiate a comprehensive case investigation. For orders received with damaged packaging or defective apparel items caused by transit compression, collision or improper handling, customers must file a damage report within 24 hours upon goods receipt. Clear photographic records of both damaged products and original packaging are required for case verification. Our team will assess each application carefully and resolve all valid issues efficiently.
6. Apparel Care and Usage Notice
Every clothing product sold in our store is attached with standardized professional care instructions covering daily wearing, cleaning, drying and maintenance specifications. To effectively protect the fabric texture, color fastness and overall service life of apparel items, customers must strictly follow the official care guidelines. We reject all liability for product damage, fabric deformation, color fading and performance degradation caused by non-standard cleaning, improper drying methods, unauthorized manual modification and incorrect daily usage.
7. International Shipping and Customs Notice
All cross-border shipments may be subject to import duties, customs taxes and other administrative clearance fees in accordance with the local regulatory systems of the destination country. All such additional charges are the exclusive responsibility of the recipient and are not included in the original product price or basic shipping fees. We have no control over local customs inspection standards, clearance efficiency and any extra charges imposed by overseas customs authorities.
8. Contact Information
If you have any questions, suggestions or doubts regarding this shipping policy, order logistics status and after-sales services, please feel free to contact our professional customer support team through the official contact details below:
Trade name: YOUNG JUNG
Phone number: +852 2599 6899
Email: service@gaussquyn.shop
Physical address: Yu To Sang Building, Central, Hong Kong Island Hong Kong SAR